FAQ

FAQS REBOCA

The REPOLEN® system used in hydrosanitary facilities, following the guidelines recommended in the Technical Manual, is covered by an insurance policy taken out by REBOCA, S.L., TRANSFORMADOS PLASTICOS with the GROUPAMA Company; Policy number: 65,132,771 worth 1,202,040 Euros.

WARRANTY

THE CONDITIONS GOVERNING THIS WARRANTY ARE:

  • Within 10 days after the completion of the installation, the guarantee receipt will be sent.
  • The tubes and fittings must be installed following the instructions, warnings and recommendations contained in REPOLEN® ´s Technical Manual.
  • The tubes and fittings must be exclusively REPOLEN®.
  • The insurance coverage will be 10 years from the production date marked on the tube.
  • Within this time, up to the limit of 1,202,040 Euros , we will compensate for damages caused to things or people by the breakage of a REPOLEN® tube or fitting with manufacturing defects.
EXCEPTIONS

THE WARRANTY IS NOT VALID IN THE FOLLOWING CASES:

  • Union of the tube and the fitting, with a heat source with a limit of temperature and pressure, even if accidental, not compatible with the characteristics of the material used with the REPOLEN® system.
  • Failure to observe the instructions for use, warnings and recommendations indicated in the REPOLEN® ´s Technical Manual.
  • The use of obviously defective materials (tubes and fittings with cracks, etc.).
  • The use, for the execution of the installation, of components not manufactured by REPOLEN® / REBOCA, S.L.
  • Welding performed incorrectly or defectively becuase of the use of unsuitable accessories.
INSTRUCTIONS

INSTRUCTIONS TO CLAIM THE INTERVENTION OF THE WARRANTY.

In the event of damage imputable to the tube or accessory, and only for the causes described above, you must notify REBOCA, S.L. via registered letter the type of damage and send the piece of pipe or damaged fitting, as well as a copy of the Warranty Certificate, which must contain:

  • Place and date of installation
  • Name and address of the installer.
  • Marking of the tube or accessory, if possible on the product, if not on the container.

After receiving the above in our Company, within a reasonable term, our company will carry out the necessary steps and pass on the documentation received to the Insurance Company.
Any payment made by REBOCA, S.L. to carry out the procedures with the insurance company, will be charged to the claimant, if the reasons for the breakage are not those provided for within the guarantee.

TERMS OF SALE
  • Orders will only be considered firm after the agreement of REBOCA.
  • The delivery time of the orders is only illustrative.
  • The customer when withdrawing the merchandise, assumes all transportation risks.
  • Claims:REBOCA will not accept any claims that occur ten days after the merchandise has been removed.
  • Payment terms:The payment address is REBOCA ´s headquarters in L’Ollería (Valencia-España).
  • Ownership:The merchandise remains the property of REBOCA until it is fully paid for by the customer.
PACKAGING

What kind of packaging do the products have?

  • Repolen system pipes and fittings come in boxes for the fittings and plastic package for the pipes.
  • The box measures 370mm x180mm x153mm. And the plastic package is 4 meters.
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NUEVA TARIFA REPOLEN 2021

Nos complace anunciarles la presentación de la nueva tarifa Repolen 2021 que entrará en vigor a partir del próximo 5 de abril de 2021  con todas las novedades de las tuberías Repolen System. 

En los siguientes enlaces puedes descargar la tarifa o solicitar que le enviemos esta tarifa con los precios actualizados.